CUSTOMER SERVICE VA
Hire Mel, Customer Service Virtual Assistant from the Philippines
Mel helps ecommerce and retail brands manage customer inquiries, returns, refunds, courier coordination, and backend operations with accuracy and care.
- Ecommerce Support
- Returns & Refunds
- Logistics Admin
- Available Full-Time
What Mel Can Help With
A reliable support operator for teams that need customer conversations, order issues, and backend workflows handled with consistency.
Customer Support
Email, chat, inbound calls, and customer follow-ups across multiple channels.
Returns & Refunds
Return tracking, refund workflows, replacements, and customer updates.
Logistics Admin
Courier coordination, return labels, collections, and delivery issue claims.
Backend Operations
Master sheet updates, process tracking, and accurate admin support for ecommerce teams.
Best Fit For
Ecommerce stores that need dependable customer support coverage.
Retail brands handling frequent return, refund, and replacement requests.
Operations teams that need courier follow-up and delivery issue coordination.
Founders who want a full-time customer service VA with strong admin discipline.
Ready to hire Mel?
Book a call and we will confirm fit, availability, and next steps for bringing Mel into your customer support workflow.
Hire Mel